How to change the stated reason for cancelling an order

I was unable to send an item overseas and asked the buyer if we could agree to cancel the order. They agreed but the reason I used for cancelling was that they had requested it as I could not find a listed reason that fitted the situation any better. Is there a way I can change the reason to show that I was repsonsible for cancelling the order?

 

Any advice gratefully recieved, thank you.

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Answers (2)

Asan overseas buyer could not pay without you sending a revised Invoice, you could have used reason "Problem with buyers address" but far better using the reason you did as buyer did agree, and he is still able to leave feedback.

redwick1
Experienced Mentor

No you cant change it but the buyer did agree so the cancellation is correct

If you have UK postage on your item then they should not have bought it 

 

They sould not have been able to pay 

You wait 4 full days and then would be able to cancel the transaction

Too late now

https://www.ebay.co.uk/help/selling/listings/setting-buyer-requirements?id=4152

Set your buyer requirements as tight as you can

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