How do you get an actual telephone number to talk to resolution centre?

[redwick1 · Accepted solution]

You dont.

Why do you need to contact ebay?

In most cases you do not have to contact ebay as problems with items are sorted out in the resolution centre. It is all automated

You can put your problem here and we can try and help.

If you really need to contact ebay then top or bottom of the page under Seller help or  help and contact

Scroll down for contact details

It will be call me back or chat with us

They are closed now and open at 8am on a weekday

[patalan2201 · Accepted solution]

Tried the resolution centre dozens of times but going round in circles. Just want to know why a promised refund on a transaction as a buyer, has not been processed after the promised date. ebay appear to have removed the site and I cannot get anywhere with the auto system.

[redwick1 · Accepted solution]

What does it say on the item in your Purchase History. Does it say Refunded. If it says refunded then it goes back to scource. If from paypal then it should be instant if from a debit card it can take up to 7 days and if from a credit card then it can take up to 30 days to show on your bank statement.

[patalan2201 · Accepted solution]

It appears the auto refund system kicked in two daysd later than originally stated but to try and get confirmation thought it would happen was impossible using the screens being sent to in never ending circles. Very frustrating!