How do I contact ebay directly

[mombasa27kenya]

I have an issue with a faulty product.

I have contacted the seller but he is not very helpful so how can I get directly in touch with ebay to resolve this 

[ruby*tuesday]

Is all there in the Help Pages. You have 30 days to use the Ebay Money Back Guarantee and open a Case for Item Not As Described. Escalate the Case after 4 days for Ebay to Step in. 

Nothing you can do if you are passed the 30 days. Neither EBay or PayPal offer any Warranties.