How can I get eBay to intervene on a return?

[traceym9910]

Hi

ive a buyer wanting a return refund on an item simply because it doesn't fit. I'd included all measurements in my original description and it's obvious from her emails that she hasn't read it and the item basically  doesn't fit her.

i don't provide refunds so she shouldn't be getting one on this basis so she's submitted a formal request saying there's something wrong with the dress when there isn't.

However I'm having issues trying to get through to eBay to get them to 8ntervene? Apparently their Ring Back service isn't available at the moment, can't see a Live Chat option anywhere and there's no options on the Resolution centre to ask them to intervene on my behalf?

I know they always find in favour of the buyer but this one is taking the mickey! How can I get eBay to intervene or even contact them to let them know?

Any advice appreciated, thanks

[john1297576]

As said you have no choice, this is what happens when you have No returns, buyer finds a way round. Failure to deal with this your self can prove even more expensive if Ebay get inviolved, plus the risk of bad fedback.

A user friendly Returns Policy "Returns accepted within 14 days, buyer pays return postage" could possibly have saved this problem.

[traceym9910]

Thanks for your advice. Think I might have to just go along with it but buyer is being so cocky about it & knows eBay will always side with her, so damned annoying.
Love eBay for selling unwanted stuff but really hate the way they make it near impossible to be contacted & their total lack of customer service towards sellers!
Thanks for your advice