07-07-2021 12:40 PM
If this was purchased from a Private seller then you cannot, you are 2 months too late to claim with eBay.
If purchased from a UK registered business, contact the seller first go right of thetiem in your Purchase History >> More Actions >. Contact Seller, see if they can help with the issue.
If not, you can try and pursue this with a Paypal item not as described case, but be aware if you have had this item 3 months, Paypal will take this into account, and may well not make any refund, they do not offer guarantees or warranties on items sold on eBay.