Hi All
We were hit with a Vero issue and a suspension, which was done in error, but with no ability to appeal to undo it, and nobody prepared to even listen, we were forced to grin and bear it.
After waiting this out our shop should have appeared again, and business returned to normal.
We got the email saying the suspension was lifted however it was still impossible to find our listings via a search, and we were showing as having zero listings when finding our username and viewing sellers other items for sale.
After many hours of the highly catchy hold music call centre workers from around the globe attempted to explain and fix our issues, we learned that somebody forgot to unhide our listings. They reported that they had now done this, and we had to wait another 24-72 hours for everything to return to normal.
With this painful wait now completed, and virtually zero sales made in this time, we now find ourselves with an intermittent fault where listings sometimes appear and sometimes do not. It's random, and changes by the moment with a listing appearing in a search one time, then the same search not appearing an hour later. Often it'll even appear and vanish with just a page refresh.
More fun calls to Ebay customer service later, and a few hours later, we talked with somebody who suggested that it may take until October to get resolved. This is less than ideal, as a business who sadly have to rely on Ebay for a lot of our trade, and also pay them a lot of money for an anchor shop, and large amounts of seller fees, this service really isn't feeling like great value for money.
There isn't a good alternative we can find to simply keeping on calling them, and attempting to add pressure, coupled with just waiting longer to see what happens.
Does anybody have any suggestions, solutions or experience please for a course of action which might lead to a better outcome than listening to that same cheerful hold music while going slowly insane with frustration?
Thank you for anything suggested.
