Hi all, is anyone else in the UK having problems with sending items signed for delivery?

[forumfrenzy]

The issue is that on a few parcels is that the tracking shows that the post office has your item, I know some have been delivered as positive feedback has been given by the buyer, but the tracking has never been updated by the Post Office? I have a request at the moment for an outstanding item, how do I know that the buyer is telling the truth?

[tobiasd4]

Don't rely on tracking on ebay,

log in to www.royalmail.com to check.

If you can't prove delivery, refund buyer through case & claim from RM.

Problem is ebay allow buyer to open case 1 day after estimated delivery date & you have 3 days to refund if not delivered, but you have to wait 10 working days to claim from RM

[forumfrenzy]

Thanks for your answer, but it isn't really what I asked.....

[tobiasd4]

You asked "how do I know that the buyer is telling the truth?" As I said, unless you can prove delivery by tracking, you have to refund buyer if they open case.