Hermes refund

[alispric.e0vuw27e]

Hi there,

How do I get a refund for ebay packalink delivery charge? Do I go through ebay or direct to Hermes?

They didn't deliver my package to buyer and instead they sent back to me as it was all ripped.

Thanks 

[redwick1]

If you bought offebay then it is Packlink and that is who you claim off

You can google it

https://support.packlink.com/hc/en-gb/articles/360014007999-Loss-claim