Hermes - how can I find a person to speak to there???

[kebra4840]

Having serious issues trying to find a person to speak to at Hermes. Automated systems are not giving me an answer. Last update 7th July when apparently my parcel "was damaged"...nothing since.  How do I speak to someone please to find out what is happening?  Automated "assistant" is not helpful!  Can't believe how bad this service is!

[redwick1]

If you bought the postage through ebay then it is PAcklink and you claim that way

See the link

https://support-ebay.packlink.com/hc/en-gb/articles/209085085-Compensation-process-

[kebra4840]

Thanks – helpful
Not sure I’m at the compensation stage yet....just want to know status of my parcel. Last update 7th July....nothing since. Service updates are terrible.
That was why I wanted to try to speak to someone at HERMES as they are posting the thing.

Any thoughts appreciated.

Sent from Mail for Windows 10

[redwick1]

~Ebay wont be able to help.Have you read the link where it says if you item has not been delivered