Hermes and a damaged parcel

[marleyandme12]

Can anyone tell me how to get hold of Hermes regarding a badly damaged parcel that my buyer took receipt of? I've emailed them but have had no response to my claim and I also tried the helpline but it cuts you off and does not allow you to speak with a representative.

How have other sellers submitted a claim and received a response? 

Thanks

[corred]

@marleyandme12 

There is a different issue here....did you purchace the delivery from Hermes direct or through eBay Packlink ??

If through Packlink then you need to contact them & not Hermes