This is going to be one of those awkward deals to resolve.
I bought an item on the 27th . Seller used Packlink, which i've never heard of but it seems they're associated with Ebay and are an agent, not a courier in themselves. Item was £150
So before delivery, i get an update via email saying Hermes have my parcel and here's the tracking number.
My heart sank. Hermes...... of all people.
Anyways, today ( 30th April ) i get another message. Your delivery will be between 12-2.00 pm. I start listening for the doorbell. Nothing
Next i get a message saying " Parcel Delivered "
Now then, i live in a block of flats, and trades people can press the trade button if they want access to the lobby, but thats as far as they can go.
So within 15 seconds of receiving the " delivered " message, i was in the lobby wondering where this parcel was. There was nothing there at all. I go back to my flat and then another message, from Ebay this time, with a photo of the parcel in my lobby. Very clever of the driver, you cant see the label with my name and address on, just a blurred photo of label on a brown box.
I contact the seller who is then going to contact Packlink. Meanwhile i decide to have an online chat with Hermes digital assisstant . I log the incident and they will "get back to me "
Meanwhile i see if i can do an INR with Ebay, but there is no option, since they believe the parcel was delivered. I paid via Paypal, but not from Paypal funds. I used my Debit card, so when i look at my PP transactions, the transaction is not in my activity, so they wont be any good either.
I've logged this as a theft with my local Police online, but the last time a Hermes driver ripped off a parcel from me a few years ago ( £110 worth of Kitchen flooring tiles ) they never did much at all. The driver got away with it. Hermes back then washed their hands of the whole deal
I'm not sure if there's anymore i can do right now. The upshot is that i'm waiting for Hermes to call me after i logged the problem with their chat system. They asked for my phone numbers.
Also the police sent an automated response, via email , as i reported online. When and if they decide there;s a crime, i will get a crime number.
And of course, the seller is helping too, with his enquiries
I think this is going to be a right mess. If anyone has any more ideas, please let me know, thanks
