Haven't sold anything still received an invoice

[gutali.bijoib4n5]

Hi,

I've tried to sell an expensive item (jewelry), but it didn't sell. However, I still received an invoice due this month by email. When I try to look up for the invoice in "my invoices" section, there is none. I don't understand what is going on. I don't agree with the invoice, and don't want to pay it. What should I do?

Thank you,
A

[*vyolla* · Accepted solution]

Listing fees are non-refundable.

That will be for the Reserve feature that you added to your listing, which is very expensive. You pay for this even if your item doesn't sell.

When you send your listing live, you click on a button that confirms that you want to go ahead and list it with the displayed fees. Why didn't you look at what you were authorising?

If you'd just started the auction price at the lowest price you'd be happy to accept it would have cost nothing.

You can view a breakdown of that invoice in your My eBay>Account.

To be honest, you had a lucky escape. You should only list what you can afford to lose, there are many ways to scam a seller.

[gutali.bijoib4n5 · Accepted solution]

Thank you vyolla!

But the chargeable fees weren't shown when I was adding the listing only the percentage, therefore I thought it would be charged only if I sell the item. This made sense for me, therefore I continued. Otherwise, I would never agree to pay this fee when the item isn't sold.

I understand this is my mistake in misunderstanding this, but it feels unfair that it's not clear in the first place. Is it possible to claim not to pay the fee? It's definitely not what I intended when putting up the listing.

Thanks,
A

[*vyolla* · Accepted solution]

The cost of your listing was shown, it asks you to tick to accept the displayed fees. Listing fees are non-refundable. I will say that it is very clear that only the basic listing is free, any upgrade is a chargeable feature, it works the same as if you take an ad out in your local paper and pay extra to have it in bold, underlined, etc. You don't get a refund if it doesn't sell.

https://sellercentre.ebay.co.uk/private/what-fees-youll-pay

[john1297576]

Before even thinking about listing an expensive item on ebay you need to do your research.

This sort of item is a scammers magnet and you would be a target for them.

Apart from looking into fees, I see you intended to use an ECONOMY service to deliver if sold. Have you considered what would happen if lost or damaged by the Courier? ECONOMY tells you all, they would not pay you any compensation as you are not paying for the correct service.

You must get things correct as Ebay can be a very expensive place to sell, and you don't want to learn the hard way.

[arkwebus]

Please believe us that eBay has no sympathy with such "mistakes" and if you try not to pay their fee they will suspend you and then start debt collection.

I am not unsympathetic but eBay expects all sellers to understand the fee structure.

[corred]

@gutali.bijoib4n5

•
• Because you added chargeable expensive optional upgrades
•
• Only basic listings are free
•
• A reserve is charged at 4% of the reserve set.....sale or no sale & was shown before you clicked "list with displayed fees"
•
• Reserves are an expensive waste of money as they deter buyers
•
• Simply start your item at the minimum amount you would be willing to accept.....it cannot sell for less than the start price
•

A £2500 reserve has fees of £100 which are payable sale or no sale

[gutali.bijoib4n5]

Thank you corred!

But the chargeable fees weren't shown when I was adding the listing only the percentage, therefore I thought it would be charged only if I sell the item. This made sense for me, therefore I continued. Otherwise, I would never agree to pay this fee even when the item isn't sold.

I understand this is my mistake in misunderstanding this, but it feels unfair that it's not clear in the first place. Is it possible to claim not to pay the fee? It's definitely not what I intended when putting up the listing.

Thanks,
A

[corred]

Unfortunately not.....it is a learning experience & ignorance of eBays fees which can be found on the site is no defence 😞 We have all been caught out at some time !!

The actual final selling fee cannot be shown at the time of listing as clearly it depends on the final sale price