Haven't received a return postage label

[sonipa_64]

I bought an item on the 21st of Jan, received it, it looked inauthentic and so requested a return/refund for an item, and the seller accepted the same day (26th of Jan). I was told by eBay (although I'm not sure if this was from eBay or the seller via eBay) that I would receive the postage label by the 3rd of Feb. I was told I would receive an email when the postage label was "ready"

On the 5th of Feb I still had not received anything nor got any email from eBay about said label. I messaged the seller asking when I'll get the label and have had no reply since (today is the 8th Feb)

The policy when I bought the item was buyer pays return postage, but I'm unsure whether the label counts in all of this? Someone help please!

[*vyolla* · Accepted solution]

If the seller is an international one, they won't be able to issue you with a pre-paid returns label.

If they're a UK seller, you now need to escalate this to eBay to obtain a label. The option to do so should be showing by now. eBay will provide you with a returns label, and will recharge the seller for it.