Guys I need help please!

[ummmohammed]

Hi
I sold an item through eBay global shipping program and I can't explain how bad my experience was..i sent the item to the shipping center to send it to France as the buyer from there. and I have still the proof ftom royal mail.thenthe shipping center didn't send it to the buyer or got lost , then the buyer opened a case against me...now eBay should protect me because I suppose to be protected under this global shipping program but they didn't..instead they made me contact the ebay French branch and deal with them while I understand nothing in French..when I tried to open a case to defend my self the resolution center took me to ebay. Com and then to a French page which I entered my eBay account but it refused to log in my account..so I left with no item, no money as my money has been hold on PayPal to pay the buyer back no good feedback no help from uk eBay neither I understood the French eBay.. .
I just started a new business for my three kids and I feel hopless from the start already..
Any help on what should I do next highly appriciated apart from not to choose the global shipping program any more.
Thanks alot
Eiman