Global Shipping help!!

[girlwithbeads]

Hi I have sold something through the global shipping program for the 1st time and am unsure how to send my item.
The info eBay have provided is contradictory and when I try to print a label following their link it gives the buyers address and not the warehouse address in the uk?
Does anyone know the proper procedure?
Thanks!

[**peaseblossom**]

As you say, the label show have the UK hub on it.  If not that suggests either the buyer's country is excluded from GSP or the item is.  

You can either send direct if you can send an invoice with increased postage on it, or issue cancellation via More Actions, far right of the item on your sold list > Cancel order > Something wrong with buyer's address.

If you cancel you could contact buyer, let them know why and relist with direct postage on the listing for them to buy again.

[girlwithbeads]

Thanks for your help, the buyer is in Ireland and all the emails from eBay say it’s sold via GSP. So I don’t think it’s that. I have the warehouse address and do I get the identifying code for the buyers address??

[fargvs]

Another seller had conflicting delivery details given a few weeks ago ... turned out that although the buyer was BASED in Southern Ireland, they had given a Northern Ireland (BT Postcode) delivery address as many ROI buyers do to save on GSP Europe higher rate postage charges ... Sent to NI (UK postcode) at Standard RM postal rate and buyer collected from the BT Postcode = no GSP involved.
Suggest a check with buyer to confirm the delivery address ... ? NI (UK) or Irish Republic (Europe) rate.