Global Shipping Program contact

[nevilllu]

Hello,

I wish to share and learn from my disappointing experience as a buyer with the global shipping program but I cannot find a means of contacting a representative.

1. Seller urged me to contact the global shipping program several times, but did not provide me with a contact. In ebay there is no clear way of how to contact a global shipping program representitive

2. I experienced a very slow postage service (1 month from UK to Malta!)

3. 2 items arrived in 1 package but I had to pay individually i.e. 1 package but I paid for 2

4. Due to my disappointing experience with this shipment I will not purchase any other items to which shipping is offered via the Global Shipping Program unless there is a clear means of communication between seller / shipper / buyer

5. If I am disappointed with the shipping to whom shall I rate the poor service? The seller for not getting in touch with the ebay global shipping and ractify the issue, or the shipper which after all is eBay's service?

Your feedback appreciated.

Many thanks,

Gary

[plpmr]

If you fail to receive what you ordered or receive something that's not as described then you open a case with eBay - 

Read of the eBay money back guarantee and follow the instructions carefully -

http://pages.ebay.co.uk/ebay-money-back-guarantee/how-to-help.html

OR

http://res.ebay.co.uk/ws/eBayISAPI.dll?ResolutionCenter&p=Last18Months&cf=8

OR

http://resolutioncentre.ebay.co.uk/