Giving a buyer a discount

[hatterscastle01]

Are you allowed to give a buyer a discount.  My buyer has bid and won my listing for 1 item but thought he was bidding for 2.  The listing is a bit confusing- my fault for not checking before listing. We have agreed a 50% discount, but I don't seem to be able to amend the invoice.

Any advice would be appreciated 

[ruby*tuesday · Accepted solution]

You can only change the Postage to Zero by going to the More Actions Drop Down menu to the right of the Sold Item. See - Send Details. Change the Postage to £0.00. Do not Click on Reset.

Or send your Buyer a Partial Refund once they have Paid by Logging into PayPal. Find your Buyers Payment. Expand the Transaction and see Refund. Carefully change the Full Amount to the Agreed Amount and SEND. You will be charged the Full Seller Fees though, no discount.

[hatterscastle01 · Accepted solution]

Many thanks