My son recently sold an item, he was delayed sending it but did guarantee customer delivery before Xmas, we did keep in contact with buyer. Customer opened case with ebay & ebay refunded. Item was sent special delivery guaranteed next day by 1pm at a cost of £7.95 & buyer only paid £3.50 postage we didn't mind as was little late in sending & it guaranteed Xmas delivery. Customer refusing to return item what can we do?
She now has quite expensive item & her money back
Obvious by her messages she has done this before
