I sold an item 24th January, from UK to French buyer, used the correct procedure , booked Hermes through packlink to send to Lichfield GSP centre , item was then sent to France and shown as out for delivery to customer 5th February. 8 days later the buyer messaged to say item was not received, i contacted ebay through the chat system and was told not to worry GSP will refund the customer, he emailed a couple of days later to say ebay France says he has no buyer protection and he cant claim. Strangely the item was suddenly marked as delivered.....He then made a claim through paypal , but it was refused as i added the tracking details to show i had sent it , to cut a long story short i have had about 25 messages from the buyer, contacted ebay 5 times and paypal 4 times and no one will refund the poor guy , im thinking i may just have to send him a refund through goodwill, has anyone else been failed by the system ?
