GLOBAL SHIPPING non delivery

[geo.d.1]

Sold item on 15/06/2016   sent to global shipping rec,d by global, repacked by global tracking number to USA (pitney bowes)  not actually advised as shipped, customer has not rec,d item todays date 01/07/16

were do I go from here please?

[plpmr · Accepted solution]

You need to be extremely careful how you handle this as you could be seriously out of pocket if you try to handle this yourself.

Your buyer needs to open a case for not received and you respond with the tracking number proving delivery to the UK Global shipping hub.

You cite that according to Global T&C you, the seller, are not responsible for any loss or damage in transit once it has arrived at the Global hub.