Final value fees + 20%VAT on invoice for private sellers is that normal?

[twin-8950]

Hello,

I have contacted CS and was told as a private seller I shouldn't be paying any VAT on my final value fees.
And that it would be corrected with an "adjustment" that should take about 48 hours.
But then the other CS staff says all sellers must pay 20% VAT on top of the Final value fees on each sale.
I'm very confused and I don't know how to deal with this.

Also, I recently found out that any Final value fee Credits must be claimed manually otherwise they will not be automatically refunded.
So I had to go through a 45min+ phone call going through each of the canceled/refunded sales in order to reclaim the Final value fees from those sales.

Any help or advice would be greatly appreciated

[61stephenuk]

The fees for private sellers are inclusive of VAT however VAT is shown separately on your invoices it is not extra.

However you should be registered as a business seller as you are selling multiples of new items

[twin-8950]

Hi thank you for your reply, non of the items i sell are new as such, they are extra plants that I grow for my self as they are edible.