Feedback

[shauwilliam-35]

Has anyone ever had a threat of violence from a buyer? To turn up at your address? A tirade of insults and abuse mutiple negative feedbacks in a row all from the same buyer? It's made me question if I'm even up to this. I just can't believe how far they went and took it. I've blocked them from buying or contacting me. They just left a load of abusive feedback. It's really quite unbelievable some of what they say . eBay always refuse to

remove any of my feedback? Even with something as extreme as this. I had a 98.6% positive feedback before this persons 4 negatives a malicious and vindictive, spiteful attack on me I asked eBay to

review all of the messages between us. They clearly haven't because these people threatened to

turm up at my address. I just wondered if anybody had any advice? How often do eBay remove feedback for you? And have any of you had a similar experience? I've sent a 1000 items all over the world In the last 6 months. And almost all of the neutral and negative feedback I had received prior to

this was due to

items being lost or broken in transit and I always refund the buyers. 

[ruby*tuesday]

Find Seller Help from Help and Contact at the very foot of the Page. Then Select - Request to Remove Feedback.

Fill in the Request for Ebay to adjudicate. They will Remove anything that doesn't follow Ebay Policy.

[shauwilliam-35]

Thanks ruby, I did submit a feedback removal request and they replied within seconds and did it was ineligible they clearly did not investigate all of the messages between us or review the feedback though roughly enough at no point was I ever rude to them. If they checked the messages between us they would have seen that. I had 307 positive and 5 neutral and 4 negative prior to there 4 negatives in succession they were unhappy with the goods simply angry that a box arrived damaged on Monday. The extent of the damage to the box that arrived at there address on Monday was astronomical it was squashed and squished and opened. How they could possibly lay all of the blame on me for a parcel arriving so badly damaged. I just can not understand it. I’ve sold a 1000 items through this account on eBay since November 2020 all over the world I have mailed them. And no box was damaged as badly as that one. He’s saying Hermes won’t compensate. I know for a fact they will because they have before. They are very heavy handed as a company even the staff at the drop off points say it themselves the drivers throw the goods in the back of there vans. I tried to just forget about it and move on but. They just wouldn’t stop with a relentless assault of abuse. A very personal attack on me as a person the depravity of the name calling there language and attitude. I’ve thought about responding to there feedback again but I think I will just drop it. I’ve thought about it and I just have so much to post and package everyday. If it is to effect my sales or selling prospects I may delete my account and try again. Set up a new one. The only problem is I have advertised 950 listings on this account. I just couldn’t believe eBay were not willing to do anything about it. I have spoken to there customer service numerous times. Someone in there back room team is not doing there job thoroughly enough and using there discretion opening there eyes and facing the facts. I have been nothing but polite via message and in reply to the feedback as where they are firing slander and hate. I just have to try and move on and not let it get me down. But out of a 1000 buyers. I never met any as quite like these two. If I have to make a new account I will. I’ve posted 20 items already so far this week I’m sure by tomorrow I will have some positive feedback to counter what they have left. I was just a bit shocked by the level they went too

[shauwilliam-35]

They have still kept leaving more additional feedback. Lol I think it’s safe to say this person really so very mentally unstable I can’t believe the way they behaved. Surely they have something better to do with there time? I’m just not going to respond and hope they get bored and move on