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[sw197]

I had an item for sale to uk buyers only. On checkout the buyer had a USA address. I politely cancelled the transaction saying it's a uk sale only. The address in the USA was also associated with a known scam, just typing it in brought up numerous problems with buyers using this address that was effectively a warehouse P.O. Box. The buyer was then quite rude and provided a uk address of a friend. I explained I would only ship to eBay registered address as per ebay policy. The buyer said ok. Then they left me negative feedback dropping my feedback over years from 100 percent to 75 percent! I was surprised they could leave feedback as they had not even purchased the item. I contacted eBay through the help method of asking for feedback to be removed. And got a stock answer that the feedback was within the rules. The only thing I seemed to be able to do was leave an answer to his feedback. Why is it ok for eBay to allow a buyer with an address in a different country, associated with problems, who did not even purchase the product, gets to ruin my feedback. Is there any way I can challenge this? 

[red_magpie · Accepted solution]

As has been said, you shoudn't have cancelled the transaction. An unpaid item case would have solved all your problems.

That said, it's worth contacting eBay customer support again to see whether they will remove the feedback.

The item was listed for delivery within the UK only. The buyer is registered in the US and unless the so-called friend's address in the UK had been registered with eBay/Paypal this buyer should not have bid on the item.

We don't know what reason you gave for cancelling the sale, but if you gave "problem with buyer's address" as the reason you were perfectly entitled to do this. EBay's own rules make this a legitimate reason to cancel the transaction, and customer support should support you.

If you call them again you may get  a more helpful rep.

[redwick1]

You should not have cancelled

If they were in the US and you had UK postage only on the listing then they would not have been able to pay

You then open a non payment dispute and once closed you would have received your fees back and neither of you would be able to leave feedback.

Set your buyer requirements to block bidders in countries you dont sell to so they can not buy in the first place

https://www.ebay.co.uk/help/selling/listings/creating-managing-listings/setting-buyer-requirements?i...

[ruby*tuesday]

You should have Opened an Unpaid Item Case in the Resolution Centre after 2 days and Closed after 4 days. He couldn't of Paid anyway as you don't ship outside the UK. Neither of you can Leave Feedback.