Faulty item

[bargainbird2012]

Need to send a item bck only options both need a printer .which I don't have...need a address which the seller is refusing to give me .only ways to fix my sub standard item..and to give a very small refund...all I want is to send bck through the post office..help!!..eBay help pages don't help or give a person I can talk to ...!!(help)

[red_magpie]

You don't need to talk to eBay.

When you receive an item that is broken, damaged or faulty or doesn't match the description you can open a case under eBay's money back guarantee, through the resolution centre: https://resolutioncentre.ebay.co.uk/

To qualify, you must have paid through eBay's checkout by credit or debit card, PayPal or PayPal credit, or Apple Pay or Google Pay. A case must be opened within 30 days after the actual (or latest estimated) delivery date, or within the seller's return window, if longer. The item must have been delivered, or collected by you in person.

The seller is allowed 3 business days in which to respond. After that, the option will appear for you to escalate the case, if necessary, for eBay to step in and help. This option remains available for 21 days from the date the case was opened.

EBay will enable the seller to send you a prepaid return label (it will be your esponsibility to find someone who can print it. I think eBay labels still come as .pdf files that you can send to anyone with a printer, or even put on a memory stick and take to a printing service). Otherise you would have to return it yourself, and provide the tracking numbr to prove delivery. Once returned, eBay will process your refund.

If the seller doesn't reply or you're not happy with their response, escalate the case. Follow any instructions and time limits carefully, and don't agree to close the case until you have received your refund.

To learn about eBay's money back guarantee, see: https://pages.ebay.co.uk/ebay-money-back-guarantee/