Faulty hot tub

[clift-60]

The spa I bought brand new in July last year has stopped working. The manufacturer has said my warranty is not valid as I didn't buy from an approved retailer. They emailed me in August last year with my warranty number, so not sure if they have changed their policy. Any ideas?

[tressygirl]

Read eBay's 30 day MBG Money back Guarantee written on the listing and one every listing,  to claim a full refund from your seller.

[clift-60]

Thanks, but it was bought in July 2020

[tressygirl]

Then, I'm very sorry but you are way out of time to claim any refund with either eBay or Paypal. If this was purchased from a UK registered business who offered a guarantee / warranty for this length of time and is not complying, then Trading Standards, and Citizens Advice, are you next steps to take for further advice.

[clift-60]

Thanks, I was thinking that would be my only option

Sent from my iPhone

[tressygirl]

You're very welcome.