Faulty Item

[adriansmercedes1965]

Can anyone help 

I have a faulty item purchased 6 March 2021 . The seller refuses to replace . I have looked at all options within e bay to contact them to ask to step in but I can't get in touch with them and all options don't cover this topic . To make it worse when I come to pic the item in the refund or return section my purchase doesn't show . When I look through my purchase history I can clearly see the item and order number . I have tried typing number in search ( in refund or return section ) but it doesn't recognise it 

can anyone help 

[61stephenuk]

eBay Money Back Guarantee is only valid for 30 days from delivery that is why the system cannot find your item and eBay will not help beyond this.

Paypal Protection is for 180 days from payment but is not a warranty and doesnt cover faults arising later.

If your seller is a UK Business you could try CAB for advice if a private seller or overseas there is nothing you can do.

[adriansmercedes1965]

Hi thank you for the below however long distance selling law and basic sale of goods act will also cover it. Using e bay is a medium for long distance selling .In light of this wanted to know if they would intervene or do I need to go through citizens advice / small claims



E bay has

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