Faulty Goods

[rdhorne2012]

Hi

Ibrought a Trail Camera in April I set it up in June and noticed it was only working in Day Time,

Got in contact with the supplier and he said it might be the TF Card at fault so brought new TF Cards but did not solve the problem.

The new card was the same but now after watching through the movies it said it could not play them and also through the photos, I contacted the supplier saying it seems to be faulty his reply was don`t worry your item is still in warranty he offered me a free repair which could take 3 to 5 months or a 20% discount on buying another one. I rejected both offers and requested a returnes postage label and a full refund. That was on the 12th July, I have not heared or recived a thing since

[red_magpie]

Why didn't you simply use eBay's money back guarantee, instead of wasting time negotiating with the seller? It may not be too late.

When you receive an item that is broken, damaged or faulty or doesn't match the description you can open a case under eBay's money back guarantee, through the resolution centre: https://resolutioncentre.ebay.co.uk/

To qualify, you must have paid through eBay's checkout by credit or debit card, PayPal or PayPal credit, or Apple Pay or Google Pay. A case must be opened within 30 days after the actual (or latest estimated) delivery date, or within the seller's return window, if longer. The item must have been delivered, or collected by you in person.

The seller is allowed 3 business days in which to respond. After that, the option will appear for you to escalate the case, if necessary, for eBay to step in and help. This option remains available for 21 days from the date the case was opened.

EBay will enable the seller to send you a prepaid return label (if the item was located in the UK; this may not apply if the item was located abroad). Once returned, eBay will process your refund.

If the seller doesn't reply or you're not happy with their response, escalate the case. Follow any instructions and time limits carefully, and don't agree to close the case until you have received your refund.

To learn about eBay's money back guarantee, see: https://pages.ebay.co.uk/ebay-money-back-guarantee/. Better still, read the full terms and conditions here: http://pages.ebay.co.uk/help/policies/money-back-guarantee.html