False info on listings

[resbrif0]

Hi, I'm having problems with a seller who is refusing a refund for a dress i bought. She did state no returns, however the size she listed is incorrect by several dress sizes. I have contacted Paypay but not sure how I complain to ebay as it did state I would be covered by the ebay buyers guarantee .  FRUSTRATED TO SAY THE LEAST. 

[fargvs · Accepted solution]

Using a PC/Laptop,  open a formal 'Not as described'  (incorrectly sized) eBay case within 30 days from delivery date which the seller cannot ignore ... follow case instructions very carefully, escalate to eBay when allowed (usually on 4th. day) and seller (or eBay) will supply a prepaid return label ... continue to completion for a full refund 

https://resolutioncentre.ebay.co.uk/

https://pages.ebay.co.uk/ebay-money-back-guarantee/index.html

Only if you cannot open an eBay  case should you involve/resort to opening a PayPal case.

Edited to add > If  an ordinary Return request was opened in eBay, it is considered as a 'change of mind'  which a seller can refuse ... if so, open a suitable case with PayPal and escalate within 2 to 20 days >

https://www.paypal.com/uk/webapps/mpp/refunded-returns

https://www.paypal.com/uk/smarthelp/article/what-if-i-didn't-receive-my-item-or-it's-not-as-advertis...

[resbrif0 · Accepted solution]

hI

Thank you. I have done this but the seller has used to refund and closed
the case. I can't find a way of contacting ebay

Kind Regards
*Resh *

Reshma Briffitt

[fargvs · Accepted solution]

Please see my edited/additional information in previous post.