Fake purfum

[atho9272]

Please can I talk to eBay

[redwick1]

There is no one here from ebay

If you have bought an item that is fake or not as described then you open a dispute and get your money back

You can report listings by the Report this item on every listing

If you really want to contact ebay then you go to Help and contact at the top of the page then scroll to the bottom of the page to see what options are there

It may be chat or call back.

You are best to open the dispute as ebay will not take action with only one report

Get your money back and then leave feedback

Open a not as described dispute at the bottom of the page under Resolution Centre.

Escalate it after a full 3 days of opening the dispute.

The seller needs to send a pre paid label for the return.

If they dont then ebay should when you escalate the dispute.

Make sure it goes back tracked and that the tracking is in the dispute.

You have 30 days from the day of delivery to open a dispute in ebay
 
Read up on the Ebay money back guarantee
https://www.ebay.co.uk/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-poli...

You are also covered by the paypal money back guarantee 
If you fail on ebay then you open the dispute in paypal and escalate it as soon as you can but within 20 day