Fake item receivef

[chant104]

Fake item received, seller says I have to pay for return but will not give refund.

[arkwebus · Accepted solution]

Follow the advice of @tressygirl 

Ignore the seller.  Open a case for "not as described" [and ignore the seller].   The seller must send a label and if he does not then after 9 days escalate the case to eBay.  At that time the seller will find the error of his ways as eBay will refund and take the money from the seller. 

The seller is possibly thinking of legal rights for sale of goods where - indeed - there may be no requirement to refund opened make up.  EBay is better!

@chant104 

[chant104 · Accepted solution]

I don't know how to escalate to ebay the seller refuses to send a label for return postage I have waited the 9 days when I click on purchases it just says you started a return for this item.ans asks me yo send yo sellet

[profgaz · Accepted solution]

Find your case in the resolution center, you escalate it there.
https://resolutioncentre.ebay.co.uk/