Exceeding message notification - every day

[jeff060y]

Hi, I have an ongoing dispute with a company who sold me two right sided bike pedals as a pair.  They said they would refund and have the pedals but now saying that there is a problem refunding due to the Ebay / Paypal change and seemed like I was being fobbed off. I am not getting the indication 'You've exceeded the maximum number of messages you can send. Please wait 24 hours to send more messages.'  I wait until the next day and get the same message again. It has been a week now and there seems to be no help available for this.  Any ideas?  Thanks

[redwick1]

Why do you need to message the seller

All problems are sorted out in the resolution centre at the bottom of the page

You open a not as described dispute at the bottom of the page under Resolution Centre.

Escalate it after a full 3 days of opening the dispute.

The seller needs to send a pre paid label for the return.

If they dont then ebay should when you escalate the dispute.

Make sure it goes back tracked and that the tracking is in the dispute.

You have 30 days from the day of delivery to open a dispute in ebay

The seller should refund through the dispute within 2 days of having the item back and if they dont then

the option for you to escalate to ebay should be there and they force the refund

[jeff060y]

Thank you and yes I know that having been with Ebay for 15 years. This does not help if the fault develops or is discovered after more than 3 months though.

Hence - I am trying to correspond via messages.

[redwick1]

If it was that long ago then there is nothing you can do on ebay as you will know you have 30 days for a dispute. Ebay and paypal money back guarantees are for items that are not as described when they arrive. Why didnt you open the not as descried straight away as if you had you would have received the refund. If they are a business in the UK then contact Citizens advice for their help as you may have rights under UK law. If overseas then nothing you can do.

[jeff060y]

Thank you. The company operate on Ebay only selling returns for a major bike brand. Of course if the fauilt had been apparent straight away I would have opened via resolution but sometimes these things are not apparent.

The company have admitted the fault have received the item and promised a refund but have not refunded after 3 weeks. The only way I can communicate with them is via Ebay.

You are treating me like an idiot, really not appreciated!

[redwick1]

How rude when I take the time to reply to you at all in my own free time. We try to help but of course cant please everyone. There are problems with messages and ebay do regulated them for some reason. If they are a business then they should have contact details for their business on the ebay site.