08-09-2020 3:48 PM
It's not my policy. I and all here are members like you - not eBay. If your buyer is unhappy and opens a "not as described" case then you need to issue a suitable label through the case and refund in full when he returns.
We hear what you say about your disappointment but the situation is - in practical terms - that if you do not do so withing 3 days eBay may well now refund without the need to return.