Email I received

[teserve]

I received an email from ebay about an issue which affected a payout to me for 21st June 2021

It said the issue has been resolved and the payout will be processed on 23rd June 2021.

I wanted to reply to this email to ask exactly what the problem was but It says on the email "we don't check replies to this email address, so please don't reply to this message. If you have a question, go to Help & Contact."

When you click on this link it just presents you with a set of standard topics or tells to go to the forum. Which is where I am doing this from. 

I am pretty sure nobody on the forum will know what the problem was with my payout. That answer can only come from someone who works at ebay. How the hell are you supposed to contact ebay and get an answer to anything which does not come under one of their standard topics? I don't think they like people contacting them. They couldn't be bothered.

I ask this question becasue I also go an email from ebay on the 22nd June 2021 the day after the problem with my payout saying there had been new sign-in activity on my ebay account which was not me.

[tressygirl]

Contact them this way.

https://www.ebay.co.uk/help/contact_us?id=4814&st=10

The contact links can be found on the left on that page.

Lines open today between 8 a.m. and 10 p.m.

That email of a ' new sign in activity'  is just a security measure,  we're all getting it,  the place is nearly always incorrect,  I found myself in Scotland today,  I live on the South Coast, so ignore the destination,  but if it is the same time as when you logged in all is good,  so just delete that notification.

[teserve]

Thank you for your reply. It is a pity that ebay can't supply that link
on help and contact. The link to help and contact on the email they sent
me does not take me to tha same page as the one you sent me.

Another thing is when you say.

"That email of a ' new sign in activity'  is just a security measure, 
we're all getting it,  the place is nearly always incorrect,  I found
myself in Scotland today,  I live on the South Coast, so ignore the
destination,  but if it is the same time as when you logged in all is
good,  so just delete that notification"

That is not much of a security measure if what it is saying is not
correct. According to the information someone near London logged into my
account and it advised me that if it was not me then change my password
immediately. As I don't know exactly what time I logged into ebay the
previous day and when I looked at my login log it was the only one which
was flagged near London when I was not there I assumed it was right and
changed my passwords. If you can't rely on the information coming from
the organisation themselves regarding your security and they are telling
you people have logged into your account when they have not what bloody
have we got of making sure are accounts are secure. I mean, that is
exactly the sort of message you get sent by scammers wanting you to log
in and change your details.

The situation is getting more hopeless by the day.

Thanks anyway.



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[tressygirl]

I must agree with your thoughts on the actual ' location' that is sent on those messages. it is bizarre no idea why they cannot get it right, but they do get the time right spot on to the very minute. It usually happens the second you log in,   if it happens at all, it does not appear all the time, no harm in changing passwords though, that's another safety measure in itself.

[teserve]

Yes take your point. When I checked my login log all looked OK except
for that one. I think there was 2 logins that day. One normal and one
supposedly from London. I live in Liverpool. I often log in and out a
few times a day as I have 2 different accounts. To see several different
log ins in the same day and one flagged from London would make you think
they are right. It is the only time I have ever had one of those
messages from them and the only time it shows someone from another place
logging in to my account. It would appear that their system is
monitoring the logins and reporting those which do not appear to be
coming from your usual location. If these are in fact erroneous what is
the point in them sending them?


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[tressygirl]

I've had dozens of these ' was this you' messages now, but do admit the first one telling me I was in Bradford I think the first one said I'm on the Souyth Coast had me scurrying to change my passwords. Then, on these boards came an influx of members having the same wrong location but correct timed login messages , and like I said now it's a case of just deleting them, I was in Scotland this morning !!