Ebay took money from my PayPal account after a buyer started a dispute.

[safesstopt_0]

Ebay removed money from my PayPal account and have not passed it on to the buyer. Now he's asking me for a refund when ebay have already taken it. And to make matters worse. Monese bank have frozen my account and I can't access paypal funds or deposit money. Help me please!

[tressygirl · Accepted solution]

Inform your buyer refunds go back to original payment source and are not always instant.  If they paid with a debit card it takes up to 12 days to appear in their bank account,  and up to 30 days to appear back in that card account.

Money is frozen when a case is opened,  how did you refund ?  Through Paypal directly,  or through a case the buyer opened?

You refunded incorrectly if you refunded direct from your PayPal account, this does not show eBay that the buyer was in agreement to the cancellation / refund, and also being a totally separate Company, eBay will not know the refund has been made.

As a seller you either need to send a cancellation request citing buyer requests to cancel, or the buyer sends that request to you and you accept it. Or a buyer can open the relevant case in the Resolution Centre, link at foot of most pages, refunding through that case and within 8 days, all of the above would see your seller fee refunded.

You need to contact an eBay Customer Support agent explain the refund was done through Paypal, they should refund you your seller fee.

Contact them this way.

Scroll to the very bottom of the page on the link below you will be able to access eBay Customer Services via a Live Chat and sometimes there is a Call Back available. Both options will give you an approximate waiting time, it is usually only a few minutes.

https://www.ebay.co.uk/help/buying/search-tips/advanced-search?id=4049&query=1455&st=GENERAL_SEARCH

Lines open today between 8 a.m. and 10 p.m..