Ebay shutl, Ebay money guarantee and PAYPAL mismatches policies

[mazordanuk]

Shutl policy for lost item - up to 30 days from postage.

Ebay policy for lost item - up to 30 days from estimate delivery time.

PAYPAL - up to 180 days.

This mean if SHUTL (Ebay) losts an item, after 30 days the buyer get the money from the seller and SHUTL, Ebay and PAYPAL have nothing to do / lost.

Is it fair?

[mazordanuk]

To corred, Shutl is an Ebay company.

[corred]

It is an independent courier booking service & partner to eBay but works with many other companies....it does not even handle packages....it books services with couriers...generally Hermes

[mazordanuk]

So actually, it seems as the seller needs to track all his delivered items to make sure nothing pass the 30 days. It will really painful for shops...

[mazordanuk]

Thanks for all the responses.

I think Ebay and Paypal as act of accepting doing good for the sellers, can advice that by purchase item with a specific delivery method both the buyer and the seller will bind by the delivery policy. E.g. 30 / 80 days.

[corred]

@mazordanuk

The problem is that the Paypal date is set by UK banking legislation allowing 180 days

[angelah1847]

Policies are not mismatched and you're confusing things.

Paypal's policy does not have to match ebay's policy.  They are 2 separate companies. Paypal services numerous businesses and they changed their policy for buyers a few years to be able to make a claim up to 180 days due the increase in purchases from overseas sellers.

Ebay's policy is linked to their money back guarantee in that a buyer can open a case up to 30 days from the estimated date of delivery. Whether the seller has used Shutl or shipped their packages by another method if they cannot prove delivery then they refund the buyer and then make a claim to the carrier.

Shutl - Claims for lost parcels cannot be made until 2 days after the last expected delivery date, and must be made within 30 days from when the parcel was dispatched.  The claim would be made by the seller not the buyer.

So how do you work out that a buyer would be refunded by both the seller and by Shutl?