Ebay or Pay Pal?

[thecarfather2013]

I recently (May) sold 2 used Headlights each a seperate listing. A customer bid on one which I accepted. A couple of days later (not having paid the first yet) he asked for the second one for the same price. I again accepted but asked for payment to be made. He done this and I posted the items. The next I know he is accusing me of sending the wrong ones and saying they are not what was in the picture. He then sent me a collection of photographs. Which to be honest stands up to scrutiny in proving my pictured items and his were exactly the same.So there was no difference with pictured and sent items. However Ebay responded to his request holding my payment in PayPal.whilst they investigated. I received a message from Ebay telling me they were looking into it and would inform me by June 8th then 12th and so on. They then closed one request and nothing came on the other. no information whatsoever was relayed to me. After logging into Pay Pay I seen my money had been released so relieved and believing the problem was solved I transfered it. A month later I get a message from Pay Pay Insisting I return the payment. Confused I contacted Ebay, apparently they automatically refunded all or half of his money (I still dont know exactly) and no one had bothered with the other. I was told I had to wait 24/48 hours before anyone could deal with it so to call back. I wasted 40 min last night, and nearly an hour today waiting on the line to speak to someone. After trying to find an email for Ebay  I was led to Pay Pay. I have not a clue what to do about all this, it is a lot of money to lose as I never received the headlights back either. Can anyone help? How do I contact Ebay via email ?

[john1297576]

Your big mistake was in not dealing with this yourself.

If the buyer escalates to ebay or paypal, it damages your account and it is almost certain you will lose and a refund will be made. You will also end up still paying the selling fee.

Always deal with cases yourself even though it seems that te buyer is tryin it on, at the end of the day it will be cheaper and less damaging than letting Ebay and their robots do it for you.