Ebay or Pay Pal?

[thecarfather2013]

I recently (May) sold 2 used Headlights each a seperate listing. A customer bid on one which I accepted. A couple of days later (not having paid the first yet) he asked for the second one for the same price. I again accepted but asked for payment to be made. He done this and I posted the items. The next I know he is accusing me of sending the wrong ones and saying they are not what was in the picture. He then sent me a collection of photographs. Which to be honest stands up to scrutiny in proving my pictured items and his were exactly the same.So there was no difference with pictured and sent items. However Ebay responded to his request holding my payment in PayPal.whilst they investigated. I received a message from Ebay telling me they were looking into it and would inform me by June 8th then 12th and so on. They then closed one request and nothing came on the other. no information whatsoever was relayed to me. After logging into Pay Pay I seen my money had been released so relieved and believing the problem was solved I transfered it. A month later I get a message from Pay Pay Insisting I return the payment. Confused I contacted Ebay, apparently they automatically refunded all or half of his money (I still dont know exactly) and no one had bothered with the other. I was told I had to wait 24/48 hours before anyone could deal with it so to call back. I wasted 40 min last night, and nearly an hour today waiting on the line to speak to someone. After trying to find an email for Ebay  I was led to Pay Pay. I have not a clue what to do about all this, it is a lot of money to lose as I never received the headlights back either. Can anyone help? How do I contact Ebay via email ?

[*vyolla*]

If the buyer opens an eBay item not as described dispute, they'll be required to send the items back to you for a full refund of their original payment, and you'll need to provide them with a pre-paid returns label (if you don't provide a label, the buyer can escalate the dispute and get one from eBay, who will re-charge you for it).

There's always a chance that if you don't accept the return and just ignore it that eBay will force a refund

I'm not sure what happened with your return, whether it times out in the buyer;'s favour or what.

It sounds like the buyer was refunded and you are required to get your PayPal account back into credit.

[thecarfather2013]

There was no communication from Ebay except to say that they were awaiting documentation from the buyer,.. to prove their claim I believed because i refused their claim it was not as described. I was never notified of anything further, in fact one of the requests is not yet closed. How can they refund money when the item has not been received back. It is a 1000 pounds of goods.

[*vyolla*]

What's happened to ear with the request that's still open? Is it an item not as described return request? Has the buyer escalated it to eBay to ask them to step in? What date was it opened on?

[thecarfather2013]

In fact I would go as far as to say I was misled. I was made to believe the matter was being dealt with, and I was told to do nothing until their resolution. I sold to a German buyer under their scheme of postage (mistake!) and now I am supposed to accept the concequences.

[thecarfather2013]

Yes it is an item not as described, but it is exactly the item(s) and photographs from both parties shows this. The buyer opened the request in May, I have been held by Ebay since the end of May with constant dates of completion. They claimed they were awaiting documentation, which I believed was photographs. I heard nothing until Pay Pal contacted me wanting the money back.

[*vyolla*]

Set out exactly what happened, clearly and concisely, with dates, and then post this on Seller Central, which is more of a discussion board.

If it's an international transaction and was forwarded to the buyer by GSP then make sure that you add that info.

[thecarfather2013]

Thank you for your help and advice.

[fargvs]

''I recently (May) sold 2 used Headlights each a seperate listing ...''
Sold to a German buyer ... Has the buyer opened the case because UK sourced headlamps are set to dip to the Left ?.