Ebay messages

[stripeypaw1]

I may be being stupid, but I can't seem to open my messages.  It either doesn't open or if I manage to open the page as soon as I click on reply I end up back on the home page.  How can I contact the seller to tell them I have returned the item?

[redwick1 · Accepted solution]

There have been problems with messages.

Why do you want to tell them you have returned it.

All disputes are done through the resolution centre at the bottom of the page.

Did you open the dispute 

You put the tracking of the return into the dispute and when the seller receives it back they should refund

If they dont then you escalate the dispute for ebay to step in.

[stripeypaw1 · Accepted solution]

OK will.look at that. ThanksSent from my Galaxy

[stripeypaw1 · Accepted solution]

Thanks I've done that now. I don't often ask for returns so not familiar.

[john1297576]

Unless you are doing a return through an Ebay case, you will not get a refund. Entering the tracking details into a case tells te seller it has been dispatched. 

Again if no tracking then you will not be able to force a refund.

[stripeypaw1]

Thanks.  Yes I have a case.  I have put the tracking details in there now.  Thanks for the advice. Sent from my Galaxy