Ebay do not need me...

[jonnypinto]

Hello,

I will try to be clear as possible!

I was "below Standart" in the global program, but this was a mistake that i have done in 4 sales, Im European seller and Honest! So when an American Buys an item from my list i allways ask "Are you aware about region lock" (games have regions PAL european NSTC american), note that this as described in all the sold items, my mistake has refunding the buyer but choosing the wrong reason, distraction! I have a work and family!! And this is in the interest of the BUYER

but ok relax let me contact online help....thought this isn't so serious....it's normal....so the online help in 5 or 10 minutes have put all in order, i thought again... ebay have a nice and quick assistance...

3 days passed....and ebay closes ALL my sales!? I can sell anymore?! Based in what!? Is Like CLOSED.next....

Is this normal?! I'm not a professional seller, i have work, i have wife, i have son, i have life.....but i fought to have this nice account, to be treated like this, is really this normal on Ebay?!  Why can't i defend myself?! Or appeal?!  

Dissapointed.......

[red_magpie]

to be treated like this, is really this normal on Ebay?!

Yes, I'm afraid eBay's approach to its seller performance standards is totally robotic. We hear from so many sellers, often good sellers of several years standing and with perfect or near perfect feedback, who have been permanently banned from selling.

You are at least the third seller recently to have fallen foul of eBay as a result of actually trying to help your buyers by offering them refunds. However if you refund a buyer without following eBay's correct cancellation procedure eBay assumes that you have refused to sell the item, and automatically places a defect on your account. It only takes a few defects to be permanently banned from selling. Anyone else living at your address, now or in the future, will also be banned.

There is no appeal and from what other sellers have told us eBay may refuse even to discuss this if you phone. EBay treats its sellers appallingly.

p.s. I've just noticed that you are registered in Portugal. Maybe eBay's customer support is more helpful on the Portuges site. It's worth calling them anyway - good luck!