Ebay Customer Service

[chrise185]

Good Morning and Hello,

Does anyone have any advice for me , as unfortuntaley I dont seem to be able to get any assistance from Ebay directly . I purchased a new item in November for a Christmas present , which when open was found to be faulty , as per Ebay returns , I tried contacting the seller twice before asking Ebay for returns procedure . They asked me to wait another 8 days for the seller to respond , They have basically completely ignored all messages for me to return the item or refund my money . 

I am not a novice on Ebay , but am certainly not an experienced user , however if i sold something or was messaged by someone , i certainly would give them the courtesy of a reply .

I am now out of pocket and seemingly because it is out of 30 days there is nothing Ebay can do .

Regards

Chris

[arkwebus]

It is utterly pointless contacting a seller. When you open the case that contacts the seller and eBay. 

It may be silly but if the seller refunded you without a case then he would get a defect on his account!

If you were within 30days of the delivery when you found it to be faulty you open a case in the resolution centre [below]. If the seller does nothing then on day 9 you must escalate the case to eBay [simply - in effect - by pushing a button in the resolution centre]. If you are outside the 30 days then [I believe] you can open the case but the seller can decline the case and not refund and you cannot escalate.

It is all automatic through the resolution centre. You certainly do not need to phone [etc] eBay. Apart from anything else if the CS agent does not 100% understand the problem you may get incorrect advice.

@chrise185