EBAY GLOBAL SHIPPING - HOW DO YOU MAKE A CLAIM FOR A BUYER?

[style.1900.originals]

Hello,

I am litererally going around in circles, wasting hours of my time on a truly awful customer services ebay. I NOW HAVE THREE items that have either disappeared or arrived damaged and Ebay-Packlink or Hermes say that they are not responsible, but no way of getting hold of Ebay Global Shipping!

I have sold 100s of items without any issues UNTIL NOW! 

I am really pulling my hair out - this is stopping me getting on with my life - I am unable to list items to sell, so not bringing any money in, stopping me from doing anything, purely from the errors of other peple who are probably paid much more than me to do a really **bleep** job!

I DO NOT KNOW WHAT TO DO!

Any advise?

Cheers, Jono.

[ruby*tuesday]

Just ask your Buyers to use the Ebay Money Back Guarantee and open disputes.

Depending on what Case they open you need to deal with it. Item Not Received you should have entered Tracking to Dispatch. You won't have to Refund as long as you can prove Delivery to the Hub.

As for Damage, Buyer opens a Case for Item Not As Described. If the damage was caused in Transit you need to make Ebay know when you reply to the Case. If your Buyer claims that you sent them a damaged Item : you are responsible and will have to fully Refund.

[style.1900.originals]

Thank you for your messages and comments, I am slowly working through the cases.

Is it not strange though, how I have packed and posted many items over many years with virtually no problems, but then have had several when ebay changed to using packlink as the middleman?