Double refund payment:(

[frst220]

As in title Both pay-pal and eBay have made a refund payment to my buyer! E Bay have admitted it’s there mistake and the matter is supposedly being Dealt with by there “back payments department” This situation has been going on for over a month now, iv had no direct contact from eBay regarding any of this, iv had to make multiple phone calls to them trying to get this matter dealt with, I keep being told that it will be dealt with in 7-10 days and the one payment will be credit back to me but Alas this time passes and Indeed nothing has happened 😞 Has anyone else had this and been down this process with eBay? If so have you any guidance with this as well as the time it should take for me to be refunded as I’m getting absolutely nowhere and being made lots of false promises..

Thanks for any help 🙏

[john1297576]

If our buyer has received a refund twice then it is probably up to them to refund.

As official refunds are made from the original payment it seems virtually impossible to be refunded twice. It would therefore appear that youmade a refund the incorrect way and because of that it was nor seen as a refund and ebay refunded again. 

All refunds must be done through a case and initiated by you, then neither ebay or paypal get involved so duplicate payments cannot happen. 

[frst220]

I issued the 1st refund when I was asked to by eBay after the item in question was returned to me as per eBay returns system it was issued though pay pal and taken from my bank account, this process has a up to 10days to clear period within that time my impatient buyer was not prepared to wait and opened a case against me through eBay, eBay took control of the matter within 24 hours issued him with a second refund I phoned eBay about this and they reassured me that this would only result in one payment being taken from me but alas two were taken! the original one through PayPal and the second one through eBay, eBay admits that they are at fault and shouldn’t of taken the second payment my main problem now is false promises be made by eBay in regards to this being refunded back to me..