08-07-2021 2:21 PM
I Don't get an option to add a return tracking number on item which I have opened a return for, it just says to choose from Royal Mail or Collect Plus, but I have already posted it via Royal Mail and have the tracking number.
You'll need to contact ebay and ask them to change the tracking number on your return case.
Go to My eBay and click on "Help & Contact", top left. Scroll down to "Contact Us" and click on that. Select a topic, the nearest or any topic. On the next page, on the lefthand side you should get a link for "Chat with us". You may have to select different topics until you get the chat link.