Delivery Attempted but Failed & Buyer Not Responding to Comms

[splattacus]

Hello I have a slightly annoying problem with a missing buyer. 

So background first: the Buyer bought my item 9 calendar days ago, the same day I messaged him/her with shipping details and expected delivery date. No response from buyer.

Delivery was attempted by courier to buyers address 6 calendar days ago, but tracking indicated no one answered and delivery failed. Tracking info advised buyer about rearranging delivery. I  messaged the buyer next day with info on how to arrange redelivery or alternatively collect from local depot. Again no response from buyer. 

A couple more days pass and I message buyer again, asking if I could assist with anything. Yet again, no response from buyer. 

Now it is 9 calender days from when my item was purchased and my first of three attempts to establish comms with the buyer and still no response. My(?) item is now, hopefully, sitting in the buyers local courier depot. Any advice on what I do next? I am a relative novice as a seller, eBay are doing their Managed Payments thing & I am unsure about the next step. 

I do see from the buyer profile that he/she is an active buyer with a few tens of  buys in the last 30 days. No negatives, all positive FB. So the lack of comms is a bit surprising,

Any advice or information will be gratefully received. 

[tobiasd4 · Accepted solution]

Never chase buyers, if there is an issue they will soon contact you.

If buyer opens item not received case, unless you can prove actual delivery (not attempted) you have to refund them in full.

Hopefully you put return address on so item can come back to you.

[splattacus · Accepted solution]

Luckily my item had a return address. So the advice is do nothing and hope that I eventually get my item back & get refunded for the postage I paid on behalf of the buyer? This process is so open to abuse, but I will follow the advice. Cheers!

[tobiasd4 · Accepted solution]

You have to refund in full including P&P, carrier won't refund postage, they did their job.

[splattacus · Accepted solution]

I expect eBay will refund mefor postage as they verified him/her as a legitimate buyer.

[tobiasd4 · Accepted solution]

In your dreams! Ebay are not like that.

[splattacus · Accepted solution]

Haha, I'm an optimist, well I'll see how it plays out. Maybe eBay will listen to reason, but then maybe I should just buy more crypto and give up on the idea of rehoming some items. Crypto seems less risky than eBay selling. Just joking - my previous buyers were brilliant &courteous, maybe I expected everyone to be like that. Thanks for your assistance this evening, take care.