Deliver refused

[boomarie]

Hi, looking for advice.

I recently sold an item and had to send it to a convenience store rather than someone’s house. The buyer contacted me to ask if I’d sent it, and I had and had a receipt and tracking number. I tracked the parcel and it had reached its destination but the store had refused to accept it. It says it’s being returned to sender but I didn’t put my address on it. Where do I stand with this? Any advice gratefully received!

Thank you in advance. 

[*guinevere*]

You have Click and Collect on your listings so if you sent it to the C&C collect store as told to by ebay and your tracking shows attempted delivery then you should not have to refund.

If the parcel did make it's way back to you you would be expected to refund but in the event that there is no return address it would seem that it won't be returned, so buyer would have to go to ebay for a refund, not you.