Delete purchase history

[casey_dobie]

I've seen this asked many times recently but have yet to find a satisfactory response.

Why do Ebay consider it good customer service to prevent us being able to control our own purchase history?

On a shared account I should be able to delete purchase history items once transactions are successfully completed.

I do not understand why ebay have a right to prevent me from being able to that.

It is a policy issue - NOT a technical issue.

Surely this is an infringenment of my rights - removing control from me.

The hide option is hopeless as there is a button that says 'show hidden' - so they are hardly hidden.

Also - on certain pages - the automatic recomendations use these hidden items as reference and inapporopriate items show up.

To late for a separate account. Not the point anyway.

Why do Ebay think this is good practice - and why do they have the right?

UPDATE AND RESPONSE

Saying eBay have every right to do it because it is their site is missing the point.

If you went  to Home Depot, bought a whole stack of goods, and as you left the store they tapped you on the shoulder and said "by the way, YOU must now keep all records of these transactions. And not only that you must leave them out on the table at home so everyone on the joint account can see what you purchased" I think you'd just tell them where to go.

I suppose eBay do say - "you can hide them under table if you like, but we'll tell everyone they're there"

I have no problem with EBay keeping records of the transactions, it' s the FORCING me to do it that just can't be right. It's my purchase history not theirs.

No matter how I try and rationalise it I can't see any reason why this is necessary.

And saying "because we want to" is not an answer - is it!

I spoke at length to 3 agents on the phone and online chat, non of whom could give me a reason as to WHY. They just kept repeating that "unfortunately at this time it is not possible."