Defects affecting low volume account

[freddles91]

Just looking for some clarification on this as I'm getting sort of mixed messages when I look for answers.

I'm a private low volume account and rarely actually use eBay anyway, especially for selling. However recently I was selling a vehicle on an auction but due to events outside my control I had to cancel so now I'm getting a defect. Ebay states that the seller dashboard thing will put you below standard if your defect rate is 2% or above of your total items sold (This will be the first thing I've sold in years) which would mean that my defect rate is 100% which is unnerving and could obviously result in my account being restricted or banned which I don't want. Although it also states that there needs to be 4 or more unique buyers reporting defects. 

Am I right in thinking that as this is basically my only sale in the evaluation period that I'm protected from any restrictions because I've had less than 4 people reporting defects, or do I basically need to somehow sell 49 other things in the next month to stop my account getting banned? The seller levels page says "Transactions with one or more of the defects listed below" implying it could be "either or" the 2% or 4 buyers.

I tried messaging customer service but they weren't exactly that clear or apparently even really reading my messages, they did end up telling me not to worry but I don't really think they even understood what I was asking.

It seems incredibly harsh on low volume sellers when sometimes things you can't really control can completely throw your stats if that is the rule. 

Thanks.