Dead plant

[loveanythingnice]

I can't seem to get in touch with a customer advisor. I sold a plant and posted immediately. Photographed and sent as listing. Green leaf, full roots, packaged carefully to within an inch of its life.

I have just been informed 3 weeks later that it has now died. The roots look like it has been grossly overwatered and are now a mushy mess. Buyer says it's classed as faulty and has gone through ebay to get his money back.

I'm really cross as I have no idea what conditions it was kept in. I have offered a partial refund but he says ebay will find in his favour. Where do I stand? Thanks

[tobiasd4]

No point arguing,you will lose.

Accept the case, issue returns label and refund in full on return.

If you dont want plant  back, jusr refund through case to get fees back.

[loveanythingnice]

Thanks for your advice. I do think it's shocking that most sellers automatically lose even when they are in the right.