Bought a bike as new . Recieved by courier and has a cracked frame ( carbon fibre ) had it looked at and it’s a £ 500 + repair and currently unridable .
The seller insists it was not broken when he posted .
HE organised the courier .
I actually offered to keep the bike and have it repaired if he offered to pay half if I show all invoices for repair .
He’s reluctant to pay .
Should I simply open a dispute and return and have full refund ( it’s a fair amount of money ) as it’s sold NOT AS DESCRIBED ?
I thought I’d made I good olive branch in offering to keep , but he disagrees .
My concern is if he goes for compensation through courier , it may take a while and I’d miss my window to appeal the issue ? I paid via pay pal . It was sold as collection only but he offered a courier service .
Thoughts please ,
