DVD received in bad condition, return started. How can I get seller to pay return postage?

[bobbysteed]

I started a return with the reason "Doesn't work or is defective". It is also not as described - the DVD and case are worn and dirty, and the DVD is defective due to its damage. The item was listed as "very good condition". The seller denied this, claimed that the item is advertised which it clearly isn't, and asked me to return the DVD so they can "test" it. How can I get a postage label to print so I don't have to pay the return postage?

[tressygirl]

If you open a case for item not as described,  the case  will enforce the seller to pay for that fully tracked return postage.  If they do not,  and they do not refund you in the 8 days required,  then the option to escalate will appear on day 9.  Escalate, and eBay step in and refund you.  If there is no previous pre paid label,  or payment  for the return,  you then do not have to return the item.

[bobbysteed]

Thanks for replying, but as I said, I started a return with the reason "Doesn't work or is defective". The case doesn't appear in Resolution Centre under 'Your requests and cases' (there are none listed there). I think I went about this the wrong way. Should I cancel the return and open a case in Resolution Centre?

[tressygirl]

Yes it seems you opened the wrong case, the only difference here is that you on a returns case need to pay for that fully tracked return postage. Do not close this case, you cannot open another with eBay. You would have to with Paypal, and there too you need to pay for the return postage, so you might as well stick to this one, follow instructions carefully for your refund.

[bobbysteed]

Cheers. Is there no way the return request could be converted to a dispute? Surely someone at eBay must be able to do that?
There is nothing to stop the seller claiming that the item is as described once they receive it, and I suspect they will.